We get that all the time.

General Information

Can Fetch put new lenses in my old frame?

​We are happy to replace lenses in any Fetch frame. However, we cannot insert lenses into frames from other manufacturers. Give us a call to learn more about our replacement lens prices.

How does buying glasses help animals?

​Fetch Eyewear has pledged to donate all corporate profits to the Pixie Project in support of animal rescue, low cost veterinary care and education programs. Every purchase makes a difference!

Can I use my flex account for Fetch?

The majority of FSA accounts do cover eyeglasses, reading glasses and sunglasses and most flex account cards can be used directly through our website. If you have questions about processing an FSA purchase just contact us.

Does Fetch bill insurance?

​We cannot bill insurance companies directly but are happy to provide an itemized receipt for you to submit for reimbursement. Just email orders@fetcheyewear.com to request a receipt after placing your order.

Where can I try on Fetch frames?

Our free try at home service lets you pick your six favorite Fetch frames and test them out for seven days. Or check our stockist list for a retailer near you. Not all retailers carry the entire Fetch collection so if you are looking for a particular style call ahead for availability.

​Are Fetch frames vegan?

While we have named a couple of our color ways after the pretty tortoises shell, we would never dream of using an actual tortoise shell or bulls horn to make our frames. Fetch frames are made of plant based cellulose acetate. You can be sure that all Fetch products are completely vegan.

Warranty

What happens if I break my frames?

​Fetch frames are covered by a lifetime warranty against breakage. If your frame breaks for any reason (that’s right we said ANY reason) just follow these simple steps to get back in one piece.

Prescription Info

What if I need progressive lenses?

We cannot fill progressive or bifocal prescriptions but Fetch frames can be used with progressive and bifocal lenses. Simply order the frame and take them to your doctor or optician to have the lenses filled. No worries, frame only purchases are still covered by our 30 day return policy and lifetime frame warranty.

Can Fetch fill heavy prescriptions?

We offer top grade 1.67 high index lenses for customers with stronger prescriptions. 40% thinner than standard plastic it can handle a range of powers with ease. If you have any questions about finding the best lens for your prescription please contact us.

Can Fetch put new lenses in my old frame?

​We are happy to replace lenses in any Fetch frame. However, we cannot insert lenses into frames from other manufacturers. Give us a call to learn more about our replacement lens prices.

Can I use my flex account for Fetch?

The majority of FSA accounts do cover eyeglasses, reading glasses and sunglasses and most flex account cards can be used directly through our website. If you have questions about processing an FSA purchase just contact us.

Does Fetch bill insurance?

​We cannot bill insurance companies directly but are happy to provide an itemized receipt for you to submit for reimbursement. Just email orders@fetcheyewear.com to request a receipt after placing your order.

Try At Home

How does Try at Home work?

​Select your favorite Fetch frames (up to six pairs) add them to the Try at Home cart and proceed with checkout. You will need a valid credit card to use the Try at Home service but this is just to authorize the transaction, your card will not be charged. You have seven days from the day you receive the frames to test them out and get feedback from friends and family. Then simply return all the frames in the Try at Home box using the enclosed prepaid label. Order the winners at fetcheyewear.com and wait for the compliments to roll in.

Where can I try on Fetch frames?

Our free try at home service lets you pick your six favorite Fetch frames and test them out for seven days. Or check our stockist list for a retailer near you. Not all retailers carry the entire Fetch collection so if you are looking for a particular style call ahead for availability.

Shipping

Do you ship internationally?

Yes. We can ship reading glasses, reading sunglasses, plano sunglasses and optical frames to all international addresses. Prescription glasses and prescription sunglasses can only be shipped to addresses in the US

and Canada. All international shipping rates are based on order quantity and destination.

Can I rush my order?

​If you need to receive your glasses sooner than the usual turn times please contact us to verify availability and shipping costs.

When will I receive my order?

​Orders for frame only and plano (non-prescription) and sunglasses typically ship within 5-7 business days. Reading glasses and reading sunglasses typically ship within 7-10 business days. Prescription glasses and prescription sunglasses ship in approximately 10-12 business days. If you place an order for multiple types of glasses the entire order will ship when all pairs are complete. You will receive a USPS email notification once your order has shipped, be sure to check your spam folder!

Returns

Can I return my purchase?

​Yes. All Fetch frames can be returned for any reason within 30 days of arrival for a full refund.