We are so confident in the quality and durability of our frames that we back each one with a lifetime warranty unmatched in the optical industry. We will repair or replace any damaged Fetch frame, no matter the cause. Stepped on, driven over, chewed up, you’re covered.
Simply send the frame (or pieces) back to us at the address below and be sure to include your contact information. Once we receive the package we will be in touch regarding the status of your repair or replacement. The only cost is $8.50 to cover return shipping and handling.
*All warranty returns are subject to inclusion in our “Broken frame hall of fame”. The inclusion of hilarious details of the frames demise significantly improves your chance of induction.
If an identical replacement frame is not available we will contact you regarding alternates. We cannot provide a warranty replacement frame until we have received the return of your damaged frame.
Please note that lifetime warranty does not apply to lenses. We are happy to insert unharmed lenses into your new frame. We can also replace reading, sun, reading sun and prescription lenses at current list prices.
1532 SW Morrison
Portland, OR 97205